• Home
  • Return & Refund

Return & Refund

At Sunnah Labs, we prioritize the quality and hygiene of our products to ensure your satisfaction. We understand that situations may arise where you receive a damaged or subpar product. Please read our return and refund policy carefully to understand how we handle such instances.

1. Return and Exchange Policy

We regret to inform you that, due to the nature of our products being related to hygiene, we do not accept returns or exchanges for items delivered to customers, except in the case of products being delivered in damaged condition or if there is a quality issue.

2. Damaged or Quality Issue

If you receive a product from Sunnah Labs that is damaged during transit or has a quality issue, we request you to take the following steps:

  • Photographs and Videos as Proof: At the time of receiving your order, please thoroughly inspect the package. If you notice any damage or quality issues with the product, take clear photographs and videos as proof. Ensure that you capture the condition of the packaging as well.

  • Product Opening Videos: When opening the product, record a video to document the condition of the product upon unboxing. This will further assist in verifying the issue.

3. Contact Us

After documenting the issue with clear photographs, videos, and product opening videos, please contact our customer support team immediately. You can reach them through our contact page or the provided customer support email and phone number. In your communication, provide your order number, a description of the issue, and attach the visual proof you've gathered.

4. Refund Process

If our investigation confirms that the product you received is indeed damaged during transit or has a quality issue, we will initiate the refund process. Please note the following details:

  • Refund Timing: Refunds for damaged or quality issue-related returns will be processed within 7 days of receiving the returned product and verifying the issue. You will be notified via email once the refund is initiated.

  • Payment Method: Refunds will be issued to the original payment method used for the purchase. It may take additional time for the refund to reflect in your account, depending on your financial institution.

5. Contact Us

If you have any questions or concerns regarding our return and refund policy, or if you need assistance with a damaged or quality issue-related return, please don't hesitate to contact our customer support team. We are dedicated to ensuring your satisfaction and addressing any issues promptly.

Thank you for choosing Sunnah Labs for your hygiene-related products. We are committed to providing you with high-quality products and exceptional service.